Terms & Conditions

Simple terms for ordering from VAEYRO.

These terms apply when you place an order with VAEYRO. We’ve kept them as clear as possible. Our Artwork & Embroidery and Delivery, Returns & Sizing pages also form part of these terms.

Ordering & payment

Before payment, please check your garments, quantities, sizes, colours, delivery details and any customisation information carefully. Your order is accepted when we confirm it.

Prices and any applicable taxes or delivery charges will be shown before you complete your order. Where a minimum order value applies, this will be stated on the website.

If a product becomes unavailable or there is an obvious pricing or listing error, we’ll contact you before proceeding. We will not substitute a materially different garment without your agreement.

Artwork & embroidery

New logos may require the one-off setup fee shown on the website. Reasonable revisions to your embroidery proof are included before approval.

Production only starts once you approve the artwork. Please check spelling, names, colours, logo details, layout and positioning carefully. Once approved and in production, changes may no longer be possible.

By supplying a logo, name or other artwork, you confirm that you have permission to use and reproduce it. We may pause an order if we reasonably believe supplied artwork cannot lawfully be used.

Personalised goods, changes & cancellations

Most VAEYRO garments are made or embroidered specifically for your order. Personalised or custom-made goods cannot normally be returned simply because you change your mind, select the wrong size or no longer require them.

If you need to change or cancel an order, contact us as quickly as possible. We’ll always try to help before production begins. If costs have already been incurred specifically for your order, we may retain or charge only the reasonable costs directly resulting from the cancellation.

Where we sell an unpersonalised item to a consumer, any statutory cancellation rights that apply are unaffected.

Delivery

Dispatch and delivery dates are estimates unless a specific date has been expressly agreed. For embroidered orders, production timing begins after artwork approval.

Unless a different timeframe has been agreed, we aim to deliver consumer orders within 30 days. If a significant delay occurs, we’ll contact you and provide the options required by law.

Returns, faults & sizing

If goods are faulty, damaged, incorrectly supplied, not as described, or the finished embroidery materially differs from the artwork you approved, contact us as soon as possible so we can investigate and put it right.

Workwear sizing varies between brands and styles. Please check the product size information before ordering. A correctly supplied personalised garment cannot normally be returned simply because the selected size does not fit as expected.

Full guidance is available on our Delivery, Returns & Sizing page.

Colours & product appearance

We aim to represent garments, logos and embroidery colours accurately. Screens, fabrics and thread can vary slightly, so small differences in shade or texture are normal unless the product materially differs from what was agreed.

Our responsibility

Nothing in these terms limits rights or liability that cannot legally be limited, including your rights in relation to faulty or misdescribed goods.

For customers buying in the course of business, VAEYRO is not responsible for indirect or consequential business losses, such as loss of profit or business opportunity, except where the law does not allow that liability to be limited.

Consumers

If you are buying mainly for personal use rather than for your business, your statutory consumer rights apply and take priority over any part of these terms that would otherwise reduce those rights.