Clear guidance before you order.
Most VAEYRO garments are branded specifically for your business. This page explains delivery, returns, sizing and what happens if you need to change an order.
Delivery
Free UK mainland delivery is available on qualifying orders with a total order value of £50 ex VAT or more. The one-off £12.99 ex VAT logo setup fee counts towards this order value.
For embroidered orders, delivery is typically 7–10 days from artwork approval.
Personalised & embroidered items
Once production has started, personalised, embroidered or otherwise customised garments cannot normally be returned or exchanged simply because you change your mind, select the wrong size, choose the wrong colour or no longer require the items.
If a garment is faulty, damaged, incorrectly supplied, or the finished embroidery materially differs from the artwork you approved, contact us as soon as possible at info.vaeyro@gmail.com with your order number and clear photographs of the issue.
Please report visible issues within 3 days of delivery where possible so we can investigate quickly. This does not affect your statutory rights.
Please do not alter, repair, wash, wear for work or further customise an item you believe to be faulty before contacting us, as this can make the issue harder to assess.
Sizes & fit
Use our VAEYRO Size Guide for the garment-specific chest guidance before selecting sizes.
Workwear sizing varies between brands and garment styles, so a Small, Medium or Large may not fit exactly the same across every product.
Please check the size information shown on the individual product page before ordering. Where possible, compare the garment measurements with an item you already wear rather than relying on your usual letter size alone.
If a size guide is not shown or you are unsure which size to choose, contact us before ordering and we’ll help you check the relevant garment measurements.
Because personalised garments cannot normally be resold, we cannot usually accept a return where the garment supplied is the size that was ordered but the fit is not as expected. If the garment materially differs from its stated sizing information, contact us and we’ll investigate.
Changes & cancellations
If you need to change or cancel an order, contact us as quickly as possible. We will always try to help before production begins.
Once garments have been ordered for your job, artwork has been approved, or production has started, changes or cancellation may no longer be possible. Where costs have already been incurred specifically for your order, those costs may still be payable.
Colours & product appearance
We aim to represent garments, logos and thread colours accurately, but colours can appear slightly different between screens and physical materials. Small variations in garment shade, fabric texture and embroidery thread are normal and are not usually considered a fault.
Your statutory rights
Nothing on this page limits your statutory rights. If goods are faulty, damaged, not as described or otherwise do not meet the standards required by law, please contact us so we can put it right.
These terms work alongside our Terms & Conditions.